Job Information
Black & Veatch IT Service Delivery Manager in South Jakarta, Indonesia
IT Service Delivery Manager
Date: Apr 24, 2024
Location:
South Jakarta, ID MY Metro Manila, Philippines, PH Bangkok, TH
Company: Black & Veatch Family of Companies
We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.
Req Id : 102903
Job Title : IT Service Delivery Manager
Business Unit sector : BSI-BECIO-CIO
Department: BVISI CIO PURCHASES
Work Location : IDJAKART2, MYVRTL, PHALABANG, THBNGKOK
Opportunity Type : Staff
Relocation eligible : No
Full time/Part time : Full-Time
Job Summary
We are looking for an IT Service Delivery Manager to join our team. The role entails optimizing enterprise-wide IT service delivery, functioning as an IT contact for project sites and regional offices. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across all IT interfaces.
Key Responsibilities
Establish and maintain strong working relationships with internal clients throughout the organization
Work with various Office of the CIO teams as well as our external IT partners to ensure a high-quality, end-to-end user experience and ensure alignment
Assess the IT needs of Black & Veatch professionals and provide recommendations for service delivery improvements
Provide oversite for the procurement, delivery, and set-up of IT equipment for new offices and project sites
Project coordination and project management for regional site and office activities
Collaboratively engage with executive leaders and assistants, addressing all IT related concerns
Serve as the escalation point for IT requests and incidents, ensuring issues are resolved swiftly and effectively.
Lead and contribute to process improvement initiatives, identify opportunities to increase efficiency and service quality.
Collaborate closely with other IT Service Delivery Managers, Business Relationship Leaders
Provide technical support for project sites and regional offices in the region.
Coordinate mobilizations and demobilization activities for offices and project sites
#LI-SB1
Management Responsibilities
Acts as a project manager. Among responsibilities is management of a project team. The individual comprising this team may vary by project.
Preferred Qualifications
A minimum of 5 years in IT Service Delivery
At least 3 years of experience in evaluating IT needs with end users, strong problem-solving skills, and the ability to troubleshoot technical issues effectively.
Knowledge of the AV equipment, networking equipment, network and voice services
Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
Experience with ServiceNow and a proven history of successful process improvement implementations is a plus.
ITIL v3 or v4 certification is a plus.
This position offers a unique opportunity to work in a dynamic, collaborative environment. The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.
Minimum Qualifications
Bachelors degree in computer science or related field OR equivalent work experience. In addition to the education requirements, four to six years related experience. Working knowledge of IT Hardware, Software and Data Security. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Certifications
PMP Certification Desired.
Work Environment/Physical Demands
Typical office environment. Limited overtime.
Competencies
Salary Plan
ITS: Information Technology Service
Job Grade
004
Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. We offer professionals an array of health and welfare benefits that vary based on their geographic region and employment status. This may include health, life accident and disability insurances, paid time off, financial programs and more. Professionals may also be eligible for a performance-based bonus program.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.