Black & Veatch Digital Services Portfolio Manager in United States
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Company : Black & Veatch Corporation
Req Id : 20383
Job Title : Digital Services Portfolio Manager
Location : USVRTL
Business Unit Sector : COR-CORP-CIO
Opportunity Type : Staff
Relocation eligible : No
Full time/Part time : Full-Time
Project Only Hire : No
Visa Sponsorship Available: No
Job SummaryWe are seeking an outcomes-oriented leader who is passionate about establishing and driving a service-oriented culture and orchestrating digital technology solutions liaising between business, IT and service delivery partners. The successful candidate will have proven experience in driving transformational culture change at a global scale. He/She will also have a strong understanding of the latest trends, methods and techniques around operationalizing a services culture, transformation of business processes in conjunction with business leaders to drive efficiencies and be able to build effective service portfolio delivery strategies aligned with the enterprise objectives and performance goals. “Digital Services Portfolio Manager” will be a critical role within our Digital Transformation office and will be responsible for achieving business operational efficiencies by defining and leveraging optimization strategies across the business process value chains for time and cost, application rationalization/optimization and data management service areas. This role will be guided by our fundamental principles of Automation, Reuse and Instrumentation. He/she will be accountable for setup, adoption, acceleration and growth of the Digital Services Portfolio functions interacting across all business units and corporate functions. Key component of the role will be to strategically partner with designated business unit stakeholders, digital transformation leadership, IT stakeholders and external IT partners to drive the Service-Oriented culture, intake and delivery processes for major business process design/re-design/transformation initiatives, portfolio governance and to establish metrics for value realization, benefit tracking in conjunction with the business unit stakeholders.
Key ResponsibilitiesFormalize the Digital Services Portfolio discipline in alignment with the enterprise goals and objectives around efficiency, optimization and standardization. Create detailed Digital Services Portfolio strategies (charter, technology stack, roadmap, business outcomes, stakeholders mgmt., outcomes, KPIs, key milestones, financial models, operating models, etc.) to guide the industrialization and consumption of the services by internal and external stakeholders. Engage with the business unit leaders and key stakeholders to assess and map out business processes by business units, defining services across those business process areas and developing roadmaps for implementation of associated services aligned with enterprise goals of optimization, reuse and instrumentation. Lead efforts to build a robust technology and application architecture for various strategic initiatives involving transformation and solutioning around technology enablement/enhancement and process improvement objectives. Engage with the business and digital operations stakeholders to assess the application landscape and develop plans for rationalization and standardization to optimize on operational costs. Approve new business technology services or changes to existing services in conjunction with the operations stakeholders. Review and continually enhance the digital service portfolio on a periodic basis to validate the service catalog in conjunction with key stakeholders. Create governance frameworks for demand management of business technology services and collaborate with strategic partners to develop and implement the value on assessed demand from the business partners.
Preferred QualificationsExperience in resolving complex business, systems, change management and program delivery challenges Creative and innovative thinker with strong collaborative leadership skills to work in partnership with people relations and senior leadership teams. Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical stakeholders. Knowledge of Agile / DevSecOps and Waterfall methodologies with proven track record of successful program delivery Knowledge of ITSM practices such as services definition, service transition, change, incident and problem management. Preferably with ITIL foundation. Knowledge to build and manage IT- business relationship, facilitation, communication and leadership skills with demonstrated ability to work with large cross-functional teams Ability to identify opportunities for business value and process improvement, communicate strategies, and champion adoption to achieve desired results Cross-cultural sensitivity and fully understand and adopt values and leadership model in daily management work. Experience in sizeable multinational corporations preferred. Ability to manage multiple regional projects effectively
Minimum QualificationsEducation: Bachelor’s degree in Computer Science, Engineering, Business Management or comparable field Experience: At least 8 years of management experience. At least 5 years of business partnership experience with exposure to senior management
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.5+ years of (or equivalent) experience in strategizing, building business case, establishing, leading and scaling Digital services and solutioning. 5+ years of (or equivalent) experience in portfolio and program management to plan and execute Service design, service initiatives 5+ years of (or equivalent) functional knowledge of AEC / EPC industry as it pertains to business process, value chains and driving efficiencies through implementing technology solutions
Work Environment/Physical Demands
ITS: Information Technology Service
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